Community Development Department
Customer Satisfaction Survey

1. Customer type:

Contractor/Builder Realtor/Appraiser

Homeowner Other

2. Type of service requested:

Building Permit Contractor Registration Zoning Question Signage Permit

Business License Inquiry Commercial/Residential Code Enforcement Other

3. Department staff answered questions and/or returned calls promptly.

Strongly Agree Agree Neutral

Disagree Strongly Disagree Not Applicable

4. Department staff was friendly and courteous.

Strongly Agree Agree Neutral

Disagree Strongly Disagree Not Applicable

5. Department staff communicated in an effective, timely manner.

Strongly Agree Agree Neutral

Disagree Strongly Disagree Not Applicable

6. Department staff was knowledgeable and professional.

Strongly Agree Agree Neutral

Disagree Strongly Disagree Not Applicable

7. Did you receive clear and accurate information?

Yes

No

8. Did we meet your expectations?

Yes

No

9. If not, how could we better meet your needs?

10. On a scale of 1 to 5, 5 being "best", how would you rate the service(s) you received?

1 2 3

4 5

11. Other comments or suggestions you might offer to help us improve our services?

12. Is there any employee in particular who assisted you?

This survey is confidential. If you would like us to contact you for follow-up, please provide your contact information below:

13. Name

14. Telephone Number:

15. E-Mail Address:

Thank you for taking the time to help us to learn how to serve you better.
We value your opinion!
Village of La Grange Community Development Department